Mid-contract price rises: what changed, and what your provider must now tell you
Inflation-linked broadband price rises are no longer allowed on new contracts. What providers must tell you upfront, what it means for existing deals, and when you can leave penalty-free.
How switching broadband actually works now, step by step
One Touch Switch means you contact only your new provider. What happens on the day, how long you are offline, and the four things that still go wrong.
Your broadband provider just went bust. What happens to your connection?
Nine UK broadband brands disappeared in a single stretch of 2024-2026 — closed, merged or absorbed. What actually happens to your line, your contract and your money.
How to actually get a broadband complaint fixed
Automatic compensation, the eight-week rule and free independent adjudication. The escalation path that works, and the three sentences that unlock it.
What ‘average speed’ on a broadband advert actually means
The headline speed is an average achieved by at least half of customers at peak time. The number that actually protects you is a different one, and it is not in the advert.