Mid-contract price rises: what changed, and what your provider must now tell you
Inflation-linked broadband price rises are no longer allowed on new contracts. What providers must tell you upfront, what it means for existing deals, and when you can leave penalty-free.
What a postcode checker can and cannot tell you about your broadband
Per-address predicted speeds come from Ofcom and cover what the line can carry — not which providers sell to you. Where the gap is, and why it matters.
How to actually get a broadband complaint fixed
Automatic compensation, the eight-week rule and free independent adjudication. The escalation path that works, and the three sentences that unlock it.
Broadband social tariffs: £800m a year goes unclaimed. Here is who qualifies.
Only 8.6% of eligible UK households claim a broadband social tariff. Who qualifies, what each provider charges, and how to move onto one without an exit fee.