Moving house with your broadband: the timeline nobody gives you
Take it with you, or start fresh? Exit fees, transfer rules, and why the single most important date is four weeks before you move — not moving day.
The landline switch-off: what happens to your phone when the copper goes
The analogue phone network is being retired and your landline moves onto your broadband. What changes, who needs to act, and the power-cut question nobody mentions.
How to actually get a broadband complaint fixed
Automatic compensation, the eight-week rule and free independent adjudication. The escalation path that works, and the three sentences that unlock it.
Is ‘unlimited’ broadband actually unlimited?
On fixed-line home broadband, usually yes. On mobile and satellite, frequently not. Where the caps still hide, and how to find them before you sign.
Business broadband vs residential: what the extra money buys
Often the same physical connection at twice the price. The three things that genuinely differ, and the one product name collision that catches people out.
Broadband for gaming: why your gigabit connection still lags
Download speed has almost nothing to do with lag. Ping, jitter and packet loss decide whether you get killed behind cover — and one of them is fixable for £10.
The broadband scams that work, and why they work
“We’re calling about a problem with your internet” is the most successful cold-call script in the UK. What the scams actually look like and the one rule that defeats all of them.
Router security: the five-minute checklist
Your router is the only device on your network exposed to the internet 24 hours a day, and most people have never opened its settings. Five things worth doing once.
Why you can’t reach your home camera any more: CGNAT explained
Switched provider and your security cameras, NAS or game server stopped working from outside? You are almost certainly behind CGNAT. What it is and how to get off it.
Why your streaming buffers, and what actually fixes it
Netflix in 4K needs about 25Mbps. If you pay for 500 and it still buffers at 9pm, the problem is somewhere else — and there are only five places it can be.